Fossilized scorpion in Burmese amber : Own a Prehistoric Wonder

Taking care of your Burmese amber jewelry is important in order to preserve its beauty and authenticity. Regular cleaning and proper storage will prevent discoloration, cracking, and damage from chemicals, heat, and moisture.

By handling your jewelry with care and avoiding excessive bending or pulling, you can ensure its longevity and ability to be passed down as a cherished heirloom for generations to come. With proper care, your Burmese amber jewelry will continue to shine and retain its natural beauty for years to come.

 

• Clean your Burmese amber jewelry regularly using a soft cloth to remove any dirt or oil

• Store your jewelry away from direct sunlight, heat, and moisture to prevent discoloration or cracking

• Avoid exposing your jewelry to chemicals, perfumes, and cosmetics that can cause damage

• Keep your jewelry separate from other jewelry items to prevent scratches or tangling

• When not in use, store your jewelry in a soft pouch or jewelry box

• If your jewelry requires repairs, take it to a professional jewelry repair specialist

• Handle your Burmese amber jewelry with care and avoid excessive bending or pulling

• Use a soft brush to gently clean the intricate designs and crevices on your jewelry.

 

 

Vicky Burmese Amber & Gems Co., Ltd. is committed to ensuring customer satisfaction with our products. As such, we offer a comprehensive warranty policy for all Burmese amber stones and jewelry sold directly through our shops and website. Our warranty policy consists of the following terms and conditions:

 

Authenticity Warranty: We guarantee the authenticity of all Burmese amber stones sold by Vicky Burmese Amber & Gems Co., Ltd. If a customer can prove that a purchased Burmese amber stone is not authentic, we will provide a replacement stone of equal value or a full refund of the purchase price.

 

Manufacturing Defects Warranty: If a Burmese amber stone is set in metal works, Vicky Burmese Amber & Gems Co., Ltd. provides a 1-year warranty for repairs due to manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or modifications made by third parties. To be eligible for warranty service, customers must provide proof of purchase.

 

Inspection Requirement: Vicky Burmese Amber & Gems Co., Ltd. reserves the right to inspect any product before fulfilling warranty claims. The warranty is non-transferable and applies only to the original purchaser.

 

One-Year Jewelry Warranty: Vicky Burmese Amber & Gems Co., Ltd. is pleased to offer our customers a one-year warranty on jewelry purchased through our shops and website. The warranty period starts from the date the customer receives the goods for the first time.

 

Coverage of Repairs: Vicky Burmese Amber & Gems Co., Ltd. will cover the cost of repair for any piece of jewelry that is still under warranty, for only defects resulting from normal wear, such as cleaning and re-threading amber or jede beads.

 

Limitations of Warranty Coverage: The warranty does not cover re-sizing, nor does it cover extraordinary damage or wear, which will be determined upon inspection solely by Vicky Burmese Amber & Gems representative.

 

Loss and Theft Exclusion: The warranty does not cover loss or theft of the jewelry in part or its entirety.

 

Warranty Claim Process: If a defect is discovered within the period of the warranty, the jewelry must be returned to Vicky Burmese Amber & Gems for inspection. Vicky Burmese Amber & Gems alone will determine if the defect is due to normal wear or extraordinary circumstances. Any jewelry re-sized or altered in any way by a third party not under the ownership of Vicky Burmese Amber & Gems, or without our authorization, will forfeit the warranty.

 

Shipping Costs Exclusion: The warranty will not cover any shipping costs incurred by the customer, unless Vicky Burmese Amber & Gems confirms that the jewelry is genuinely defective as per the policy's criteria.

 

Repairs Payment Responsibility: If it is determined that the jewelry has been damaged outside the bounds of the warranty, due to unusual or extreme wear or use, the customer will be held liable to pay for all repairs, as well as any shipping or insurance costs incurred.

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We take pride in our jewelry, and we want our customers to feel confident in their purchases. As such, Vicky Burmese Amber & Gems Co., Ltd. will report to the customer any necessary repair required, prior to implementing the repairs. We will be sure to inform the customer if the repair does or does not fall within the bounds of the warranty.

Our pre-order policy: We offer a pre-order policy to ensure you receive the latest and highest quality Burmese amber products. Our priority is maintaining communication and transparency with our customers throughout the process. Learn more about our pre-order policy below.

 

• ​​Our pre-order policy is designed to provide our customers with the latest and best quality products, even if they are temporarily out of stock in Thailand.

• We recommend having real-time conversations with our sellers through messaging or communication tools for efficient and effective communication. This will help you receive updates on your pre-order and ensure a timely delivery of your pre-ordered items.

• Consultation - We'll discuss your preferences for the gemstones you want to pre-order or customize, including size, shape, color, and other specifications.

• Certain colors, types, and sizes of our products may be rare or temporarily out of stock in Thailand.

• In such instances, we may need to outsource from Myanmar, which may take between 15-30 days to complete depending on the specific item.

• Quotation - Based on the consultation, we'll provide you with a quotation for the pre-order, including the estimated price, timeline, and payment terms.

• Confirmation - Once you agree to the quotation, we'll confirm the pre-order and require a deposit payment or full payment, depending on the terms agreed upon.

• Production - We'll source or produce your customized Burmese Amber or gemstones, ensuring they adhere to the specifications discussed during the consultation.

• Quality Check - After production, we'll conduct a thorough quality check to ensure your customized Burmese Amber or gemstones meet our high standards.

• Final Payment - Once the quality check is complete, we'll notify you and request the final payment before shipment.

• Shipment - Finally, we'll ship your customized Burmese Amber or gemstones to your designated address. See our Shipping & Delivery Policy 

• We strive to maintain communication and transparency throughout the pre-order process to ensure customer satisfaction.

• Please note that pre-orders may require a longer processing time, but we will do our best to keep you informed every step of the way.

Our return policy accommodates the unique nature of Burmese amber jewelry, only accepting returns if the item received is different from the agreed upon order or if the item is proven to be not authentic by a reliable gemologist gem-lab.

 

To ensure customer satisfaction, we encourage reaching out for resolution before requesting a return. Burmese amber jewelry absorbs the natural oils and fumes of its owner, making it a personal and unique piece.

 

• Our return policy is designed to ensure our customers are completely satisfied with their purchases.

• We will only accept returns if the items received are different from what was agreed upon during the ordering process.

• If a customer believes their item is not authentic, they may provide a certificate from a reliable gemologist gem-lab to prove their claim.

• In the unlikely event that an item is found to be not authentic, we will provide a full refund or replacement.

• If a customer changes their mind or decides they no longer want the item, returns will not be accepted as our products are made to order.

• If a customer experiences any issues with their purchase, they are encouraged to reach out to us for a resolution before requesting a return. Our goal is to provide exceptional customer service and a positive shopping experience for all of our customers.

• Burmese amber has the ability to absorb the natural oils and fumes of its owner, which is a unique characteristic of this type of jewelry. Exchanging ownership of Burmese amber jewelry is not suitable, as it can no longer hold the energy and essence of the original owner. **This principle is similar to clothing that has been worn, as it can no longer be considered new or untouched.

• When choosing Burmese amber jewelry, it is important to keep in mind that it will become a personal and unique piece, specific to the individual who wears it.