Shipping & Delivery Policy
We offer fast and reliable shipping services to provide the best shopping experience to our customers. Orders are processed and shipped within 2-3 business days, with free shipping available for orders over a certain amount. Customers can choose from standard, express, or international shipping options. In case of any delays or lost/damaged shipments, we work closely with the shipping company to ensure timely delivery and provide a reshipment or refund if necessary.
We maintain transparency throughout the process and keep customers informed of their order status. Import taxes and customs duties may apply for international shipments, and minimum order requirements for free shipments apply. Please contact us with any questions or concerns.
SHIPMENT FEES INFORMATION
I. Delivery Fees in Thailand
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Flat rate delivery fee of 50 THB for orders below 9,999 THB
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Free delivery for order 10,000 THB or above
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Next-day delivery available for orders placed before 3:00 PM
II. International Delivery Fees
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Delivery fees vary depending on the destination country and the weight of the package
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Estimated delivery time will be provided upon checkout
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Please note that import taxes and customs duties may apply and are the responsibility of the recipient
III. Minimum Requirements for Free Shipments
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Domestic orders: 10,000 THB and above
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International orders: 35,000 THB and above
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Free shipment does not apply to rough stones Burmese Amber
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** NOTE
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Our goal is to provide fast and reliable shipping services to our customers.
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All orders are processed and shipped within 2-3 business days of receipt, unless otherwise stated or pre-order item is required.
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We offer free shipping for orders over a certain amount to provide added value to our customers.
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Customers can choose from a range of shipping options to meet their delivery needs, including standard, express, and international shipping.
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In the event that a shipment is delayed, we will work closely with the shipping company to track the package and ensure timely delivery.
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If a shipment is lost or damaged during transit, we will work with the shipping company to resolve the issue and either reship the order or provide a full refund to the customer.
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We are committed to providing complete transparency throughout the shipping and delivery process and keeping our customers informed about the status of their orders.
** If you have any questions or concerns, please don't hesitate to contact us.