Return Policy

To ensure customer satisfaction, we encourage reaching out for resolution before requesting a return. Burmese amber jewelry absorbs the natural oils and fumes of its owner, making it a personal and unique piece.

 

• Our return policy is designed to ensure our customers are completely satisfied with their purchases.

• We will only accept returns if the items received are different from what was agreed upon during the ordering process.

• If a customer believes their item is not authentic, they may provide a certificate from a reliable gemologist gem-lab to prove their claim.

• In the unlikely event that an item is found to be not authentic, we will provide a full refund or replacement.

• If a customer changes their mind or decides they no longer want the item, returns will not be accepted as our products are made to order.

• If a customer experiences any issues with their purchase, they are encouraged to reach out to us for a resolution before requesting a return. Our goal is to provide exceptional customer service and a positive shopping experience for all of our customers.

• Burmese amber has the ability to absorb the natural oils and fumes of its owner, which is a unique characteristic of this type of jewelry. Exchanging ownership of Burmese amber jewelry is not suitable, as it can no longer hold the energy and essence of the original owner. **This principle is similar to clothing that has been worn, as it can no longer be considered new or untouched.

• When choosing Burmese amber jewelry, it is important to keep in mind that it will become a personal and unique piece, specific to the individual who wears it.

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