Return Policy
We offer a 14-day return period. Please contact Vicky Burmese Amber & Gems Co., Ltd. to arrange a return and receive the return instructions before sending your item.
14-day returns
We offer a 14-day return period. Contact us with your order number and the item you wish to return. Please obtain the return instructions before sending your item.
Incorrect items or authenticity concerns
If your order is incorrect or you have a concern about its condition or authenticity, describe the issue and include relevant photographs or supporting information. We will review the details with you and explain the next steps.
If an item is confirmed to be inauthentic, we will provide a full refund or a replacement.
One-year jewelry warranty
Our return policy is separate from our one-year jewelry warranty. For manufacturing defects or warranty service, please see the Warranty Policy or contact us.